questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
Troubleshooting
Buying an eSIM
Setting up an eSIM
Using an eSIM
Device Compatibility
Troubleshooting
Fastest solution if my eSIM doesn’t work
Select eSIM as your Mobile Data.
2).Turn on data roaming.
3).Manually switch your network to the operators marked in the product description.
4).Restart your phone may also help.
If I lost my eSIM QR code, what can I do?
Log in to the VipEsim app using the email address associated with your order. Navigate to My eSIM and click Install shown in your eSIM to view the QR code.
Alternatively, you can register as a user, and we can resend the QR code to your email upon request.
Which devices work with the eSIM card?
You can check if your smartphone is eSIM compatible here.
Buying an eSIM
Will my eSIM expire if I don’t use it right away after purchase?
Some eSIMs must be activated within 30 days to prevent the QR code from expiring. If the QR code does expire before you’ve used it, don’t worry—simply contact our customer service, and we’ll issue you a new QR code.
How long should I wait for eSIM to ship after payment?
The eSIM QR code is dispatched immediately after your purchase. You should get an email within a few minutes. If the email isn’t in your inbox, it might have landed in your spam folder.
If more than 10 minutes have passed and you still haven’t received your code, contact our customer service and we’ll assist you in resolving the issue.
Can I buy an eSIM that works in multiple countries?
Sure. VipEsim offers regional eSIMs that work in multiple countries.
What are the differences between a total plan and a daily plan?
Daily Plan: This plan provides a specific amount of data for each day. Once you use up your daily data allowance, you must wait until the next day or 24 hours from the activation or order time for the data to refresh. Specific refresh time may vary depending on the product.
Total Plan: This plan offers a set amount of data that can be used at any time during the entire usage period, without daily limits. You can utilize the full data allowance according to your needs throughout the plan’s duration.
What happens if I don’t use all my data when my plan expires?
24eSIM eSIMs are only active for the time frame specified on our website. Any unused data will expire after the indicated date and cannot be accessible.
Can I use WhatsApp with my ByteSIM eSIM?
Yes, you can use WhatsApp with your eSIM as usual. You can stay connected with friends and family while traveling without any issues.
However, keep in mind that video calls on WhatsApp consume a significant amount of data. We suggest sending messages whenever possible to save data.
Setting up an eSIM
When can I install my eSIM?
We highly recommend scanning the QR code for your eSIM installation just before you need to use it, such as before your flight departure or upon arrival at your destination. This helps prevent activation issues due to incorrect operations.
How do I set up the eSIM on my device?
After purchasing, you'll receive a QR code via email. You can either print the QR code or view it on your computer. Here are three methods to set up your eSIM:
Scan QR Code:
Go to Settings> Mobile Data > Add Data Plan.
Scan the QR code provided.
Install Manually:
Go to Settings> Mobile Data > Add Data Plan.
Tap Enter Details Manually and input the SM-DP+ Address found in the “Installation Instructions for this eSIM” in your received email.
Tap Next, then Continue twice, and wait for the installation to complete.
Scan QR Code:
Go to Settings> Mobile Data > Add Data Plan.
Scan the QR code provided.
Install Manually:
Go to Settings> Mobile Data > Add Data Plan.
Tap Enter Details Manually and input the SM-DP+ Address found in the “Installation Instructions for this eSIM” in your received email.
Tap Next, then Continue twice, and wait for the installation to complete.
Using an eSIM
Are voice call and SMS services included?
You can check the plan type on the details page of each data package，If the plan type is data only, it means that voice calls and text messages are not included.
Can I use two eSIMs on one device simultaneously?
It depends on phone models. While many smartphones let you install multiple eSIMs on the same device, typically, only one eSIM can be active at a time. The Samsung Galaxy S24, S24+, and S24 Ultra allow you to use two eSIMs simultaneously. Similarly, the iPhone 13, 13 Pro, 13 Pro Max, and newer models also support dual eSIM functionality.
Can I have multiple phones scan the same QR code?
Sorry you cannot. When you use your phone to scan the QR code for the first time, the binding has been established, and other phones cannot no longer scan and use the QR code. In addition, One QR code cannot be scanned multiple times, and the scan will not work if the number of scans exceeds the limits.
Should I switch on Data Roaming when using eSIM?
Yes. Please make sure that Data Roaming is on. Please go to Settings ---> Cellular and turn on Data Roaming. Please also remember to turn it off after use.
Will my physical SIM still work while eSIM is installed?
The eSIM plan does not affect the physical card usage.
When does my eSIM data plan start?
Most eSIM data plans start billing when they are activated, which means connecting to the network in the destination country. You can choose to activate your eSIM upon arrival, but be aware that a Wi-Fi connection is required to complete the installation process.
However, please note that some products, such as the Giffgaff UK eSIM, begin billing from the moment of purchase. For specific details on for different products, refer to the product description on the detail page.
Can I switch my eSIM to a new phone if my current phone is lost?
If you lose your phone and need to switch your eSIM to a new device, this option is available for some of our products. For detailed information on whether your specific eSIM can be transferred to a new phone, please contact our customer service team. We will assist you with the process and provide the necessary support.
- iPhone compatible eSIM :
iPhoneX
iPhone XSMax
iPhone11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone SE2 (2020)
iPhone12
iPhone 12
Mini iPhone 12 Pro
iPhone 12 Pro Max
iPhone13
iPhone 13
Mini iPhone 13 Pro
iPhone 13 Pro Max
iPhone SE3 (2022)
iPhone14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
*iPhones in Mainland China, Hong Kong, and Macau (with the exception of iPhone
13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) do not have eSIM functionality.
- Samsung eSIM compatible :
SamsungGalaxy S20+
Samsung Galaxy S20+ 5G
Samsung Galaxy S20 Ultra
Samsung Galaxy S20 Ultra 5G
SamsungGalaxy S21
Samsung Galaxy S21+ 5G
Samsung Galaxy S21+ Ultra 5G
SamsungGalaxy S22
SamsungGalaxy S22+
Samsung Galaxy S22 Ultra
SamsungGalaxy S23
Samsung Galaxy S23+
Samsung Galaxy S23 Ultra
Samsung Galaxy S23 FE*
Samsung Galaxy S24 Samsung Galaxy S24+ Samsung Galaxy S24 Ultra SamsungGalaxy Note 20 Samsung Galaxy Note 20 Ultra 5G Samsung Galaxy Pli Samsung Galaxy Z Fold2 5G Samsung Galaxy Z Fold3 5G Samsung Galaxy Z Fold4 Samsung Galaxy Z Fold5 5G Samsung Galaxy Z Flip SamsungGalaxy Z Flip3 5G Samsung Galaxy Z Flip4 SamsungGalaxy Z Flip5 5G *China and Hong Kong models are not eSIM compatible Depending on the country of origin, your device may not support eSIM. Please check if your device supports eSIMs before purchasing a data plan with us. Google phones eSIM compatible : GooglePixel 2 Google Pixel 2XL GooglePixel 3 Google Pixel 3XL GooglePixel 3a Google Pixel 3aXL GooglePixel 4 GooglePixel 4a Google Pixel 4XL GooglePixel 5 Google Pixel 5a GooglePixel 6 Google Pixel 6a GooglePixel 6 Pro GooglePixel 7a GooglePixel 7 GooglePixel 7 Pro GooglePixel 8 GooglePixel 8 Pro Google Pixel Fold *Google Pixel 3 devices in Australia, Japan, and Taiwan are not compatible with eSIM. *The Google Pixel 3a from Southeast Asia is not compatible with eSIM. Depending on the country of origin, your device may not support eSIM. Please check if your device supports eSIMs before purchasing a data plan with us. Oppo phones eSIM compatible : Oppo Find X3 Pro Find N2 Flip OppoReno 5A Oppo Reno6 Pro 5G OppoReno 9A Oppo Find X5 Oppo Find X5 Pro Oppo A55s 5G Please note that the OPPO Lite range does not support eSIM. Sony phones eSIM compatible : Sony Xperia 10 III Lite Sony Xperia 10 IV Xperia 10V Xperia 1IV Sony Xperia 5IV Sony Xperia 1V Sony Xperia Ace III Sony Xperia 5V Xiaomi phones eSIM compatible : Xiaomi 12T Pro Xiaomi 13 Xiaomi 13 Lite Xiaomi 13 Pro Xiaomi 13T Pro Huawei phones eSIM compatible : HuaweiP40 Huawei P40 Pro Huawei Mate 40 Pro The Huawei P40 Pro+ and P50 Pro are NOT compatible with eSIM. Sharp phones eSIM compatible : Sharp AQUOS sense4 lite Sharp AQUOS Sense6s AQUOS sense 7 AQUOS sens 7plus Sharp AQUOS Wish AQUOS wishes 2 SHG08 AQUOS Wish3 AQUOS zero 6 Come simple6 Sharp AQUOS R7 Sharp AQUOS R8 Sharp AQUOS R8 Pro Motorola phones eSIM compatible : Motorola Razr 2019 Motorola Razr 5G Motorola Razr40 Motorola Razr 40 Ultra Motorola Razr+ Motorola Edge+ Motorola Edge 40 Motorola Edge 40 Pro Motorola Edge 40 Néo Motorola G52J 5G Motorola G52J 5GII. Motorola G53J 5G Moto G54 5G Motorola G84 Rakuten phones eSIM compatible : Rakuten Mini Rakuten Big-S Rakuten grand Main Rakuten Rakuten Main 5G Nokia phones eSIM compatible : NokiaXR21 Nokia X30 Nokia G60 5G Honor phones eSIM compatible : Honoring Magic 4 Pro Honoring Magic 5 Pro Honor 90 Honor X8 Honor 50* *Not all versions of the Honor 50 are eSIM compatible. Please check your device before purchasing a plan. Other phones eSIM compatible : Gemini PDA Fairphone 4 Fairphone 5 DOOGEE V30 OnePlus Open OnePLus 11 OnePlus 12 HAMMER Blade 3 HAMMER Explorer PRO 5G HAMMER Blade VivoX90 Pro Vivo V29 Lite 5G* VivoX100 Pro OUKITEL WP30 Pro OUKITEL WP33 Pro The X5 community *Only Vivo V29 Lite 5G phones purchased in Europe support eSIMs.